At the Palace Hotel we aim to offer high levels of hospitality to all our guests, regardless of any permanent or temporary disability, medical condition or other specific requirement. This Access Statement is designed to give you the information you need to assess how effectively we can meet your particular needs.
Prior to Arrival
Reservations can be made by telephone or email.
The hotel is located approximately 0.5 miles from Paignton railway and bus stations. It is a level walk, but we can easily arrange a taxi for you on request. Wheelchair-suitable vehicles are available if necessary. Directions to the hotel can be found on the website.
There are designated disabled parking bays adjacent to the front entrance, and 6 steps to the front door. Alternatively there is a ramp suitable for wheelchairs. The reception desk has a lowered section. Assistance with luggage is always available, and this can be collected from/delivered to your car if required. The foyer floor is tiled and all on one level. The grounds are level, although it is necessary to use a flight of 13 steps to access the garden from the sun lounge; from the front door it is possible to access all areas via the ramp and then through the car park.
The bar, Singer Room and Sun Lounge are all on one level. The Paris Restaurant is accessed via 3 steps; a stair lift is installed. Two lifts serve all floors, although some bedrooms are accessed up some steps; please let us know at the time of booking if you have any particular needs in this respect. Ladies’ and Gentlemen’s toilets are both located on the ground floor close to reception, as is the Disabled WC. Background music does play, albeit at a low level. There is nightly entertainment in the Sun Lounge. The hotel does not have a hearing loop installed.
Genisis Health Suite
The health suite is accessed via an external flight of 13 steps. In certain circumstances it is possible to make use of a lift, however, and gain entry via an ancillary corridor. There is a lift to the swimming pool from ground level. Other facilities are all on the ground floor.
The hotel has no bedrooms specifically designed for use by guests with impaired mobility; however our Staff are more than happy to discuss your particular requirements. Being an older building, bedrooms vary in terms of shape and size. However, many will be suitable for guests with minor disabilities so do please feel free to call us and let our Reception team assist you.
All information such as menus, bedroom information and tariffs can be printed in larger fonts if so required. Service dogs are accepted at the hotel by prior arrangement. There is an “Aid to Living” shop in Paignton from where it is possible to hire a range of specialist equipment; we can provide their details on request.
We have tried to be accurate and as comprehensive as possible in the preparation of this Access Statement. All Staff are more than happy to assist in any way possible to ensure that you have a very enjoyable stay at the Palace Hotel.